We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Wintrust Arena website.

If you need to request ADA Accommodations for your hotel reservation OR experience at Pretty Lights NYE, please reach out to [email protected] with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA Requests will be processed in the order they are received and dependent on availability.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

All Pretty Lights Travel Packages must be purchased online. Packages will go on sale Wednesday, October 16th at 10am CT. After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

The price listed on our website for Travel Packages is the price for two guests, not including taxes and fees. Please note – if you are purchasing a Travel Package before November 15, 2024, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on November 15, 2024. If you purchase after November 15, 2024, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to November 15, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the November 15, 2024 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Yes! All Travel Packages include two GA Floor, GA Lower Bowl, or GA VIP tickets to see Pretty Lights NYE on December 30 & 31, 2024.

When purchasing your package, you will have the option to select GA Floor, GA Lower Bowl, or GA VIP tickets during the purchase process.

Yes! You will have the same seats for both nights included with your Travel Package. 

Yes! You have tickets for each show night included in your Travel Package.

All tickets for Pretty Lights NYE will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show.  You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected]. 

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, viewable here. Hyatt Regency McCormick Place’s check-in is 3PM and check-out is at 12PM. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the Hyatt Regency McCormick Place’s website.

We chose this hotel not just because it’s comfortable and provides a high-quality guest experience, but also because of its close proximity to the venue. The Hyatt Regency McCormick Place is 0.3 miles (a 6 minute walk) to the venue! 

You will be required to provide a valid credit card at check-in. Please refer to the Hyatt Regency McCormick Place’s website for the most up to date information on incidental charges. 

We kindly request that you wait to reach out to the hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by December 6, 2024.

Any Travel Package request must be submitted to 100x via email Friday, December 6, 2024. 

If you are wishing to gift your package to someone else, you will need to reach out to 100x using the email address used to purchase your Travel Package in order to have the package holder information updated. Please reach out to us at [email protected]  with all of the information below prior to Friday, December 6, 2024 with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME –

ORIGINAL PURCHASE EMAIL –

ORDER NUMBER –

PACKAGE TYPE –

NEW GUEST NAME –

NEW GUEST EMAIL –

NEW GUEST PHONE NUMBER –

Once you have notified us by Friday, December 6, 2024, the new package holder will be able to check in to their hotel room and pick up their event merchandise.

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x at [email protected]. 

All requests must be submitted to 100x by Friday, December 6, 2024.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.